HCL Awarded Innovative Partner of Year at IMPACT 2010

At IMPACT 2010 this week, we announced that HCL won our Innovative Partner of the Year award.  The award honors the fastest growing alliances within the RightAnswers’ partner program.  We are pleased to present this award to HCL as our partnership represents the unique value proposition that RightAnswers and HCL’s solutions offer the marketplace.

As a partner with RightAnswers, HCL has implemented knowledge-driven solutions utilizing the RightAnswers Unified Knowledge Suite.  The companies jointly handle several accounts across the globe in the US, UK and Singapore serving the needs of financial services, media/entertainment, utility/energy, and manufacturing organizations.

Mr. Anubhav Saxena (Vice President – Global Marketing, Strategy and Alliances, HCL Technologies) had this to say regarding the achievement:

“We are delighted to have been chosen as the ‘Innovative Partner of the Year’ by RightAnswers.  At HCL, innovation has been identified as the key driver for sustaining a competitive edge in the market.  This award is a testimonial of our continued efforts towards providing innovative business solutions that have been applauded by our customers globally.”

We look forward to continuing a long and prosperous relationship with HCL, as well as all of our current and future partners.

RightAnswers Partnerships – What They Mean to Our Customers

In order to know where you are going, you must first understand where you have been.  That statement proves true in business, as much as any part of life.  For us at RightAnswers, we have built relationships with major suppliers of customer support and incident management solutions that rely on knowledge as the foundation for quality service – either directly or indirectly through our partner network.

Creating these strategic alliances has allowed us to provide enhanced products and services to an increased number of customers.  But, what do these partnerships really mean to our customers?  In order to understand this, we must first take a look at where our business started, where we are today, and where we are going in the future.

In the past, RightAnswers had a limited number of partnerships that resulted from one off integrations – or an attempt to derive value from years of RightAnswers knowledge creation through ineffective use of content delivered on a CD.  As the popularity and reputation of RightAnswers grew, many organizations touted their use of our solution but often delivered a tactical implementation of the solution.

Today, we have become much more strategic in creating partnerships that generate benefits for our clients.  Tactical implementations rarely, if ever, deliver strategic benefits.  These new alliances and partnerships are evaluated carefully and formed only when the combination with the RightAnswers platform can amplify or multiply customer value.

Going forward, our customers can be confident that as they change their help desk or customer service platforms, RightAnswers will maintain open integration points so that they can take their knowledge with them.  Furthermore, RightAnswers is providing improved consultancy, more options and enhanced tools to allow partners to better manage clients that have decided to outsource their help desk and/or customer service functions.

Finally, we are well underway in providing partner “Certifications” in the key areas that have proven to drive our clients’ success.  Our customers now have a choice in selecting RightAnswers qualified resources around the world knowing that they have been properly trained and educated by RightAnswers.  The results are very impressive from this program and I look forward to announcing the “RightAnswers Partner of the Year” program later this year.

Providing our customers and partners with the best products, education and services is our number one goal at RightAnswers.  And learning from our past is our best way of getting there.

Partnership Update: RightAnswers and Wendia

Last week, we announced a partnership with Wendia – an international software company that specializes in service management solutions.  The partnership will allow RightAnswers to provide Wendia customers a knowledge platform to build their own knowledge base of custom solutions for their proprietary software.

There are a number of benefits that will result from this partnership.  Most importantly, however, is that Wendia clients now have a solution that can integrate with the company’s POB IT Service Management family of products.  This integration with RightAnswers’ Unified Knowledge Suite will assist Wendia clients in four key areas:

• Reducing cost
• Increasing productivity
• Delivering high-end user adoption
• Improve overall customer satisfaction

You don’t have to go far to notice the excitement from Wendia’s side either.  Check out what Hal Tueller, CEO of Wendia North America, had to say: “Our seamless integration with RightAnswers continues our focus on providing our customers with connectivity to key business applications that help them better achieve their business objectives.”

This partnership is certainly a win-win for both parties involved.  We look forward to a prosperous alliance with Wendia, and continue to strive to build other strategic partnerships in the future.