About

RightAnswers delivers knowledge management, self-service, and knowledge base development tools to enable enterprise organizations to optimize their internal support and external customer service operations.  Designed for internal support, the company’s flagship software – RightAnswers Unified Knowledge Platform – provides an ITIL-certified platform to help organizations keep pace with their changing service and support needs while facilitating rapid problem resolution.  For external customer service, Unified Knowledge Platform for Customer Service is a KCS Verified solution that offers knowledge-driven resources to deliver a consistent, multi-channel experience.  RightAnswers solutions are utilized by more than 500 clients and 4.5 million users across companies, including commercial enterprises, higher education institutions and government agencies.