RightAnswers Announces Two Keynote Speakers for IMPACT 2010

As we continue to build momentum towards IMPACT 2010, we have finalized our agenda, keynote speakers and track sessions.  We are extremely excited to introduce our two keynote speakers at this year’s User Conference – Eveline Oehrlich, Senior Analyst at Forrester Research, and Jerry Markbreit, former NFL referee.

Eveline has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and the implementation of IT service management as a practice inside enterprise organizations.  At IMPACT 2010, Eveline will speak about the value of knowledge management with her presentation entitled “Knowledge is Power! Knowledge is Collaboration!”  We are ecstatic to have Eveline as part of our conference this year.  We believe she will bring positive insight about the industry and provide our customers with a unique perspective.

Jerry Markbreit is one of the most popular referees in the history of the NFL.  At the conference, he will share his insights on “Working in an Environment of Risk and Change.”  Markbreit wrote a weekly football column for the Chicago Sun Times for several years while working college football, and in 1973 wrote The Armchair Referee published by Doubleday & Company.  In 1988 his autobiography, Born to Referee, was published by William Morrow Company.  We are honored to have Jerry join us at our first user conference.

In addition to our keynote speakers, Peter McGarahan – President, McGarahan & Associates – will speak about multiple topics at IMPACT.  The first presentation that Peter will give is about reducing support costs without sacrificing service quality.  He will also give a speech on first contact resolution.  Peter continues to be a valued partner for RightAnswers, and we are certainly glad that he has agreed to lend his time to this event.

With just a couple of short weeks left before IMPACT 2010 (being held October 5–7 in Red Bank, NJ), we are looking forward to all of the keynotes, presentations and track sessions.  We thank everyone involved and know that Eveline, Jerry and Peter will help make this event a great success!