RightAnswers Partnerships – What They Mean to Our Customers

In order to know where you are going, you must first understand where you have been.  That statement proves true in business, as much as any part of life.  For us at RightAnswers, we have built relationships with major suppliers of customer support and incident management solutions that rely on knowledge as the foundation for quality service – either directly or indirectly through our partner network.

Creating these strategic alliances has allowed us to provide enhanced products and services to an increased number of customers.  But, what do these partnerships really mean to our customers?  In order to understand this, we must first take a look at where our business started, where we are today, and where we are going in the future.

In the past, RightAnswers had a limited number of partnerships that resulted from one off integrations – or an attempt to derive value from years of RightAnswers knowledge creation through ineffective use of content delivered on a CD.  As the popularity and reputation of RightAnswers grew, many organizations touted their use of our solution but often delivered a tactical implementation of the solution.

Today, we have become much more strategic in creating partnerships that generate benefits for our clients.  Tactical implementations rarely, if ever, deliver strategic benefits.  These new alliances and partnerships are evaluated carefully and formed only when the combination with the RightAnswers platform can amplify or multiply customer value.

Going forward, our customers can be confident that as they change their help desk or customer service platforms, RightAnswers will maintain open integration points so that they can take their knowledge with them.  Furthermore, RightAnswers is providing improved consultancy, more options and enhanced tools to allow partners to better manage clients that have decided to outsource their help desk and/or customer service functions.

Finally, we are well underway in providing partner “Certifications” in the key areas that have proven to drive our clients’ success.  Our customers now have a choice in selecting RightAnswers qualified resources around the world knowing that they have been properly trained and educated by RightAnswers.  The results are very impressive from this program and I look forward to announcing the “RightAnswers Partner of the Year” program later this year.

Providing our customers and partners with the best products, education and services is our number one goal at RightAnswers.  And learning from our past is our best way of getting there.