Welcome to the RightAnswers blog. Our intention is to create an enjoyable and valuable forum for the discussion of all things related to IT support and Knowledge Management. Our team of authors will offer different perspectives on the marketplace, the available tools, feedback from our clients (anonymously of course) and insights on industry trends. We hope our posts will engage you and offer a springboard for “conversation” on the topics that matter to us all who work to improve support to end-users everywhere.
Welcome
Published September 22, 2009 General 2 CommentsTags: IT support, Knowledge Management, Self Service, service desk
RightAnswers
Jeff Weintein
mfsutter
keithberg
simonyelsky
veronicamathieson
bpollie
ademsky
Congratulations to RightAnswers to come with the Blog.
Please could you let us know if RightAnswers have manuals to know more about product and Knowledge Management side in the same.
regards
John
Hi John,
First of all thanks for the good wishes. Yes, we do have more information on RightAnswers Unified Knowledge Suite and and our knowledge management services that you can find on our web site at http://www.rightanswers.com
As Knowledge Management portion of our suite includes three levels of knowledge:
Knowledge Paks®, the world’s most complete library of help desk support articles. With over 150,000 articles covering 300 software applications you can immediately populate your knowledge base with content.
Custom Content Services where our Content Development Team will transform your existing content into a consistent and easy to use format. This can be accomplished for content that exists in internally-developed documents, existing repositories, analysis from call logs, or is held by subject matter experts within the organization.
Knowledge-Cycle™: The Knowledge Cycle enables RightAnswers to ensure that our Knowledge Base contains effective solutions for your organization’s unique issues. Our Content Team analyzes your end user search results and proactively improves our Knowledge-Paks library. Additionally our clients can send us questions on supported off-the-shelf topics and we will provide the answer at no charge within 24 hours.
For more information please visit our site and complete the contact us form so we can send you more detailed information.